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Your knx88 account wallet connects to Nagad, Rocket and Bank Transfer so you can move money in or out without hunting through menus. Every deposit and withdrawal route is visible from the banking section once you are signed in — availability depends on your local law and eligible region.
Adding money to your account starts from the banking section in the signed-in menu. We show the payment routes configured for your region — Nagad, Rocket and Bank Transfer are the three you will see for Bangladesh. Select the one that matches your wallet, enter the amount that fits within the limits shown on screen and confirm. The deposit counter in the cashier reflects your action once the network confirms it on their end. If the screen shows a reference number, note it down — you will need it if you want to match the transaction later in your account history.
Sign in and tap the banking or cashier button in the account menu to reach the deposit screen.
Select Nagad, Rocket or Bank Transfer from the methods shown for your region.
Type the amount within the limits shown on screen, then confirm. A reference number appears on completion.
Once the network confirms the transfer, the balance in your account wallet updates accordingly.
When you are ready to cash out, open the withdrawal tab in the banking section of your signed-in account. We list the same routes available for payouts — Nagad, Rocket and Bank Transfer — and the withdrawal screen shows the limits and any conditions attached to your current account status. Pick the route that matches the wallet you used when you funded the account, because we route payouts back through verified channels where possible. Enter the amount you want to withdraw and complete any identity or ownership step the screen asks for at that point.
Navigate to the banking section while signed in and select the withdrawal option.
Choose Nagad, Rocket or Bank Transfer as shown on the withdrawal screen for your account.
Type the withdrawal amount within the limits displayed and follow any on-screen ownership or verification prompts.
Note the reference number shown after confirmation. Use it when checking status or contacting support.
Some accounts require a verification step before withdrawals are processed. The exact fields and documents we ask for are shown inside your account area under the verification or identity section — we only request what is necessary based on your account activity and the information you provided at registration. Follow the instructions shown on screen; do not send documents through any channel other than the one displayed in your account. If your account status shows as pending verification, the banking section will display which step is outstanding. Completing the step shown there is the path to clearing the hold.
Sign in and open the verification or identity section to see which step, if any, is currently outstanding on your account.
Submit only the information requested in the fields shown. Do not send documents through chat or email unless the screen explicitly directs you there.
We post verification updates in your account notification area. Check there before contacting support about a pending status.
If the verification step shown in your account is unclear, use the published support route on the site to ask before uploading anything.
The payment methods available in your account are drawn from what we have configured for Bangladesh. Nagad, Rocket and Bank Transfer are the three active routes. Each method has its own minimum and maximum visible on the cashier screen at the time of the transaction. We do not apply hidden charges beyond what is disclosed on the payment screen, and we only show routes that your account is currently eligible to use.
Mobile wallet route for deposits and withdrawals. Select Nagad in the cashier to see your current limits.
Rocket mobile banking is available as a payment route. Limits and availability are shown on the cashier screen.
Direct bank transfer for accounts that have completed the relevant verification step shown in the account area.
Every deposit and withdrawal you make through the knx88 cashier creates a record in your account transaction history. Your Nagad or Rocket app also logs a corresponding entry on their side. Matching these two records is the practical way to confirm that a payment landed correctly or to identify a discrepancy before contacting support. The reference numbers from both sides are the key: your account history shows a transaction ID, and your wallet app shows its own network reference.
Your account history and your Nagad or Rocket app each show a reference number for the same payment. Keep both so you can match them side by side without delay if a question comes up.
Account history uses status labels such as pending, completed and failed. Check these before assuming a payment has not arrived — a pending status means the network confirmation is still in progress.
The transaction history in your signed-in account area lists every cashier action in chronological order. Filter by date or method to find a specific entry without scrolling through unrelated records.
Screenshot the confirmation screen from your wallet app and the completed entry in your account history for any transaction you want a record of. These two items together are what our support team needs to investigate a discrepancy.
When you transact through the knx88 cashier, a few basic checks help protect both your account and your wallet. Always confirm you are on the correct knx88 domain before entering any payment detail — the address bar is the first thing to check. Identity verification, where required, is handled through the fields shown inside your account rather than through external links or messages. We do not ask for wallet PINs or passwords at any point; any message requesting those is not from us.
Before entering payment details, confirm the address bar shows the correct knx88 domain. Do not proceed from a link in a message if the domain looks different or unfamiliar in any way.
Any identity or ownership check we need from you is presented inside your signed-in account area. We do not request documents or personal data through chat messages, email or third-party links outside the platform.
We route withdrawals back through the same wallet or bank used to fund the account where possible. This means the Nagad or Rocket number linked to your account should belong to you, not a third party.
If a transaction looks wrong, a payment is unaccounted for, or you receive a message asking for your PIN, use the support contact published on the knx88 site — not a number or link shared in a chat you did not initiate.
These questions come up often when members are depositing or withdrawing for the first time, or when a payment status is not what they expected. If your question is not here, use the support route on the site.
Nagad, Rocket and Bank Transfer are the active deposit routes for Bangladesh. Open the cashier after signing in to see which methods your account is currently eligible to use and the limits attached to each.
The minimum for each method is shown on the cashier screen at the time you select it. We do not publish a single fixed minimum here because the amount shown depends on the method and your current account status.
Check your account transaction history first. A pending status means the network confirmation has not arrived yet. Note your wallet reference number and your account transaction ID, then wait before raising a support ticket.
Sign in, open the banking section and select the withdrawal tab. Choose Nagad or Rocket from the methods shown, enter the amount within the displayed limit, complete any on-screen verification step and confirm. Save the reference number.
We route payouts through verified channels. If you need to change your linked wallet number, check the account settings for the update process shown there, or contact support before submitting a withdrawal request.
Take a screenshot of the wallet confirmation showing the reference number and the amount, then open a support ticket through the published route on the site. Quote the wallet reference and your account ID so our team can trace the payment.