App / Sports
knx88 collects only what is needed to run your account, process transactions through Nagad, Rocket or Bank Transfer, and keep your session secure across devices. This policy explains what we collect, why we collect it, and what choices you have — access and eligibility depend on your local law and the regions we serve.
When you open an account with us, we collect the details you provide during registration — your name, contact information and any verification documents required to confirm eligibility in your region. When you transact through Nagad, Rocket or Bank Transfer, we record the transaction reference, amount and method to maintain an accurate wallet history you can review at any time in your account area. We also collect device and session data — browser type, IP address, operating system and session timestamps — to support continuity when you switch between your phone and another device without losing your place. This data is not sold to third parties. We share it only where a legal obligation requires it, where a payment processor needs it to complete a transaction, or where a fraud-prevention check is running on an active account. Cookies and similar storage tools are used to keep you logged in across sessions and to remember your lobby position. You can manage cookie preferences through your browser settings. Retention periods vary by data category: transaction records are kept for as long as required under applicable financial rules in your region, and account data is held while your account remains active. This policy applies only to services we operate directly; third-party sites linked from our pages follow their own policies.
Not every part of your experience falls under the same policy terms. Some areas are directly covered by what we publish here; others involve services we do not operate. Knowing the difference helps you reach the right contact when something is unclear.
Login, session management and device continuity are fully within this policy. Any data generated when you sign in, resume a session or switch devices is covered by the terms stated here, and you can request a record of it.
Deposits and withdrawals processed through Nagad, Rocket or Bank Transfer involve a third-party payment processor. We hold the transaction reference on our side; the processor's own data terms apply to the steps they handle independently.
Your interaction with games in our lobby — session length, game history, bet records — is recorded in your account and falls under this policy. You can view a summary of this activity in the account history section.
External sites, promotional partners or support tools linked from our pages are not subject to this policy. We are not responsible for how those services collect or use your data. Check their own published terms before engaging.
You have real, actionable choices over the data we hold about you. These are not abstract rights — each one has a concrete step you can follow from within your account or through our support channel. Start with the account settings page, where your registered contact details, verification status and communication preferences are all visible. If something there is wrong or out of date, you can update it directly or ask us to correct it by contacting support with your account reference. For a fuller record of what we hold — including transaction history tied to Nagad, Rocket or Bank Transfer payments — open the account history section. That view covers wallet movements and session records in one place. If you want to raise a question about how a specific data point is used, or if you believe we are holding something incorrectly, the support route below is the right place to start. We respond to every data query through the same channel as general account queries. Eligibility for certain rights may depend on your local law and the region your account is registered under.
Open the account history section to see transaction references, session dates and the payment methods on file. This covers Nagad, Rocket and Bank Transfer entries side by side.
If your registered name, contact number or verification details need updating, go to account settings or contact support with your account ID. We will confirm the change once the update is applied.
For any question about how a specific piece of your data is used or stored, contact our support team with your account reference. Describe the specific record or category you are asking about.
If you believe data is being held incorrectly or you want to understand the retention period for a specific record, submit a written request through the support channel listed in the contact section below.
If this policy raises a question you cannot resolve through your account settings, the routes below connect you to the right team. Use the channel that fits your situation — account queries, data correction requests and general policy questions all follow the same support path.
Open the chat icon on any page of the site while you are signed in. This is the quickest way to raise a data question tied to your active account.
Send your query to the support email address listed in the footer. Include your account reference number and describe the specific data point or policy section your question relates to.
The Help Centre in your account menu covers common data and privacy questions with step-by-step answers. Start there before opening a direct support ticket to save time.
Every data decision we make is tied to a specific operational reason. We do not collect data we have no use for, and we do not share it beyond the scope described in this policy. Here is how each area works in practice.
We use cookies to keep your session active and to remember your lobby state across devices. Functional cookies run by default; analytics cookies can be declined through your browser settings without affecting your ability to log in or transact.
Login credentials are stored in encrypted form. Session tokens expire after a period of inactivity, which means a forgotten open tab on a shared device does not stay authenticated indefinitely. Check the session settings in your account for the current timeout behaviour.
Transaction records linked to Nagad, Rocket or Bank Transfer are kept for as long as required under the financial rules that apply to your region. Account profile data is held while your account is active; you can request deletion once the account is closed, subject to any legal hold obligations.
When this policy changes in a material way, we publish the updated version at this URL and note the revision date at the top of the page. Continuing to use your account after a change is published means you have seen the updated terms.
These are the questions we hear most often about how we handle account data, cookies and contact rights. If your question is not here, reach out through the support channel listed above.
We collect the name, contact number and verification details you enter at registration. If you transact via Nagad, Rocket or Bank Transfer, we also record the transaction reference and method. We do not collect payment credentials directly — those are handled by the respective processor.
Yes. Your account history section shows session records, transaction references and the payment methods on file. For a more detailed data summary, contact support with your account ID and specify which records you need. We will confirm what we can share within the scope of this policy.
Open account settings and update the relevant field directly. If the field is locked — for example, a verified name — contact support with your account reference and the correct detail. We will review and apply the correction once identity is confirmed, subject to your region's requirements.
We share data only where required: to complete a payment through Nagad, Rocket or Bank Transfer, to meet a legal obligation in a supported region, or to run a fraud-prevention check on an active account. We do not sell your data or share it for unrelated marketing purposes.
Transaction records are kept for as long as required under the financial regulations that apply to your region. Account profile data is retained while your account is active. After closure, you can request deletion of non-mandatory records; mandatory retention periods still apply under local law.
Contact support through live chat or the support email in the footer. Include your account reference and describe the specific record you are asking about. We take data queries seriously and will respond through the same channel, aiming to clarify or correct the issue within a reasonable timeframe.